Details: Office Location / Address: 100 Citibank Dr, San Antonio, TX 78245 Education Level: High School Diploma/GED Shift: Day Job Employee Status: Regular Citigroup’s Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Processes account maintenance for large business accounts or other complex accounts utilizing flow based computer systems and structured procedures. Responds to customer inquiries in writing or verbally. Utilizes computer system to investigate disputes, processes and resolves complex issues. Processes account maintenance and financial adjustments. Performs routine and complex processing tasks, inclusive of daily balancing, and other miscellaneous financial / maintenance transactions with major visibility to our internal and external clients using department procedures and guidelines. Able to analyze data against established criteria and make sound business decisions, guiding other staff and advising manager of any unusual issues as well as any over standard items. Communicates with a high degree of tact and diplomacy to consistently improve on interdepartmental relationships. Operates independently (within Policy and Procedures) to conduct day-to-day activities and initiates appropriate action steps. Other tasks as assigned. Duties include but are not limited to:• Coordinates strategics/tactics between job functions to ensure no carry over.• Analyzes and prioritizes own work activities. Reviews and checks own work, assists unit members with resolution to problems.• Communicates with external and internal departments to ensure proper resolution of issues. • Handles customer complaints, making some independent judgment calls regarding problem dispositions.• Handles and/or assists in various projects related to the department; applies technical proficiency as lead contact for system testing projects.• Assists during absence of unit lead / other processors.• Acts as coach and trainer for new or less experienced employees.No Relocation Available.**NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
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